Shipping & Delivery

We currently deliver to addresses in mainland Great Britain only. At launch we are not able to ship to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, BFPO addresses, or internationally. We hope to expand our delivery area over time — if you're outside our current area, you're welcome to join our list and we'll let you know when we reach you.

A delivery fee is calculated and shown at checkout before you pay, based on your order. Mirnest is not currently VAT-registered, so no VAT is added to your order.

Mirnest is a stage-based subscription. After your first kit, each new kit is matched to your baby's age and sent on a regular schedule:

We'll always let you know by email before a new kit is dispatched, so there are no surprises — and you can skip or pause from your account at any time (see Returns & Refunds).

Kits are typically dispatched within 3–5 working days of your order or scheduled send date. Once dispatched, delivery usually takes a further 2–4 working days. You'll receive a confirmation email with tracking details when your kit is on its way.

When your kit is dispatched, we'll email you a tracking link so you can follow its progress. You can also see the status of your current and upcoming kits in your online account.

Our delivery partner will follow their standard process for missed deliveries — usually leaving the parcel in a safe place, with a neighbour, or at a local collection point, and leaving a card to let you know. Please make sure your delivery address and contact details are correct and up to date, as we can't be responsible for delays caused by incorrect details.

We'll always do our best to deliver on time, but occasionally things outside our control (weather, carrier disruption, busy periods) can cause delays. If your kit hasn't arrived within 10 working days of dispatch, please contact us at support@mirnest.com and we'll help track it down.

Every kit is checked before it leaves us. If your kit arrives damaged, or anything is missing, please email us within 14 days of delivery and we'll put it right — we'll replace any affected items at no cost to you. Photos help but aren't essential.

When your baby outgrows a kit, you can return it for a £5 credit towards your next one. We provide a prepaid returns label — emailed to you or available in your online account — so it costs you nothing to send back. Full details are on our Returns & Refunds page.